Process-Oriented Quality Management II – Implementation and Assessment

Veranstaltung in englischer Sprache

YOUR BENEFITS

We equip you with the relevant criteria which will help you to evaluate the implementation of a quality system within your company and to initiate and accompany suitable improvement measures.

You will find out which method of quality management will best suit your company's needs and how implementation can be optimized. Furthermore, we will enlarge upon the subject of „internal auditing” and you will have the opportunity to discuss questions on implementation within the group, so as to enhance your operational self-confidence.

CONTENTS

  • Introduction of a QM system
  • Realizing quality management in practice
  • Customer satisfaction and complaint management
  • Evaluation and further development of QM systems
  • Continuous improvement process
  • Tools and techniques
  • Information on examination: Quality Representative and Internal Auditor
  • Group work

SPECIAL REFERENCE

The course held in English may also be combined with German courses. Please find the complete course information in German.

TIME AND PLACE

We offer this course as an in-house training and would gladly submit you our tailor-made offer customized to your individual needs.