Quality Management - An Introduction

Web Based Training

INTRODUCTION

Forward-looking companies focus highly on quality management system to meet customers’ requirements. Unfortunately, quality management is still considered in common practice as a sole task of a special department such as quality assurance or as a task fulfilled by an expert. To guarantee the product or service quality and finally to assure customer’s satisfaction, quality culture in organizations and companies is essential. Therefore, every employee and co-worker plays an important role. You are interested in the meaning of quality management systems, to know its advantages and know how to involve yourself.

TARGET GROUP

  • Employees who would like to overtake sole responsibility in quality management tasks or planning to aspire quality management training
  • Employees who want to know about quality management and the concepts within
  • Employees who want to refresh their knowledge about quality management systems
    Any participant who is interested in quality management systems

EDUCATIONAL OBJECTIVES

You get to know the historical background of quality management systems. You will find out concepts and items such as: quality management systems, process orientation, documentation and audits. Additionally, you get insight of the relevance to your daily task and working desk.

METHODS

  • Audio-visual learning
  • Structural learning program – classification of chapters with learning units and questionnaires
  • Evaluation of partial results of each section additionally an overall result
  • Bookmark function
  • Print function
  • Full text search
  • Glossary of important terms
  • Prompting of the learning status
  • Help function

CONTENTS

QM - Introduction
Welcome
Journey through time

QM - Basics
Q M S ?
Process approach
Documentation
Reflection questionnaires

QM & Employees
The individual in the process
QM at the workplace
Reflection questionnaires

QM & Improvement
Internal & external audits
Reflection questionnaires

LENGTH

The learning duration varies depending on speed, previous knowledge and the amount of learning units processed. The duration amounts to 2 - 3 hours.

PRICE

Kindly inquire for a company’s licence quotation.